Support#

How to reach us#

Use the support form at fourcore.dev/support. Choose Chassis as the theme and include:

• your name and email,
• your store URL (the .myshopify.com address),
• what you expected and what happened instead, with the page where it happens,
• a screenshot or screen recording if you can.

You get an automatic confirmation by email, and a reply from our team within 2 business days (Monday to Friday).

What support covers#

• Questions about setting up the theme and using its sections, blocks and settings.
• Bugs in the theme's own code: something that doesn't work as this documentation describes.
• Help with Shopify features the theme supports, such as filters, menus, metafields for size charts and the product rating fields used by reviews apps.

What support doesn't cover#

• Custom code: changes to the theme's files, new features or custom designs. We can't support tutorials for editing the code either.
• Problems caused by edited theme files or by code added by apps.
• Third-party apps. For those, contact the app's developer.

If you need custom work, hire a Shopify Partner: shopify.com/partners/directory.

Before you edit the code#

Always duplicate the theme first: Online Store > Themes > … > Duplicate. Edit the copy, and keep the original as a backup. Updates from the Theme Store don't carry over code changes, so keep a note of what you changed.

Updates#

New versions of Chassis are free. When an update is available, Shopify shows it in Online Store > Themes. Adding the update creates a new copy of the theme with your settings and content; publish it when you're happy with it. See Release notes for what changed.